Throughout this book, Guillermo and Mark share their perspectives about how the accelerated evolution and adoption of digital technology will change the nature of financial services delivery and distribution; how digital interactions will affect the financial services business model; how innovative entrants are disrupting the industry; and, how demographic shifts will require firms to adapt their cultures and value propositions to survive and thrive in this digital era. How will the financial services industry prevail over the most significant challenge in its history? Simply put, it will rapidly become digital. To fast forward, Digital Life will inspire industry leaders with a comprehensive and compelling vision to shape the future.
How will the financial services industry prevail over the most significant challenge in its history? Simply put, it will rapidly become digital. To fast forward, Digital Life will inspire industry leaders with a comprehensive and compelling vision to shape the future.
To compete and remain relevant, financial firms will need to adopt digital technologies at an ever-increasing pace. New demand for online access, digital collaboration, and immediate response will cause a shift towards more digital interactions, especially given the impacts of the COVID-19 pandemic.
In this digital era of financial services, firms will have to shift their focus to provide exceptional and ultra-personalized experiences. What aspects of transformation will Digital Life uncover? Nine primary areas, as wave after wave of innovation, advances in intelligent digital interactions, demographic shifts, and industry consolidation will combine to create a new business and operating model for financial services.
“In 2020, the world shifted. Disruption went from growing disruption with a small d to extreme Disruption with a capital D. This is a Disruption that knows no boundaries. It also has enriching opportunities for consumers and empowering relationship opportunities for credit unions and other financial institutions. This is a journey that Mark Sievewright has guided us on for some time. In Digital Life, Mark and Guillermo provide us with a framework to understand this Disruption and to maximize opportunities both for our members and for our credit unions.”
“The agenda proposed in Digital Life makes you reflect on the latest trends, where we are going, and how to prepare for it. Digital transformation—because of the impacts of COVID-19—has accelerated in one year what [before] would have taken a decade in the world of IT.”
“Digital Life is not only timely, it also perfectly sets the acceleration of what we thought was the future to NOW! Mark and Guillermo have perfectly partnered to set the playbook for both business and consumers. Fast-follower is no longer good enough, and they appropriately set the bar at the cutting edge as we enter this new era. Digital Life is a must-read and a reference guide that you will refer back to often!”
“The digital transformation of the financial services industry is one of the most significant trends in its history. In this book, Mark and Guillermo provide a unique road map which not only sets out the impacts of digitalization on our lives and on financial services but, importantly, describes the strategic imperatives that will enable credit unions to serve and thrive.”
Mark Sievewright has won recognition as a trusted advisor to America’s credit unions and is a renowned financial services industry thought leader and consultant. With more than 35 years of experience gained in senior leadership positions at HSBC, MasterCard International, Payment Systems Inc., TowerGroup and Fiserv, Mark is a financial services industry expert. He has presented at hundreds of industry conferences and events delivering informative and engaging keynote sessions focused on industry trends and, in particular, the evolution of technology and its impact. Mark established his own advisory firm in 2017 and works closely with credit unions and technology firms on business and technology strategy. His thought leadership and support of America’s credit unions were recognized in 2010 when he was merited the prestigious Ambassador Award by the World Council of Credit Unions. Mark is a native of Wales, U.K. and became a U.S. citizen in 2012.
Guillermo Kopp drives complex digital transformation programs at Microsoft, and his career spans over 30 years in the financial services industry. Before joining Microsoft, Guillermo served as the Executive Director of TowerGroup (now Gartner), and 16 years as international staff at Citigroup, across consumer, corporate, and private banking lines of business, and also at Boards of subsidiaries. Sought for his insights and strategic vision, he has presented at numerous industry events and was featured in broadcast media. Earlier in his career, Guillermo had served as the corporate CIO of Aerolineas Argentinas, and also in the International Air Transport Association in Switzerland. He earned a Master of Science in project management from George Washington University and a computer science degree from the University of Buenos Aires. He is a native of Argentina and became a U.S. citizen in 2003.
An excerpt from Digital Life…